This vacancy is now closed

26PMX - Client Services
Competitive salary plus excellent benefits

26 is the visionary agency. We use intelligence and imagination to help brands create experiences that deeply connect with their customers, deliver powerful results, and accelerate their position in the digital-first world. As one of the leading digital agencies in the UK, we have big ideas and the skills to make these a reality for our clients. We are rated in the top 25 mid sized employers in the UK and have been awarded two stars, which means we are an Outstanding employer.

We’ve spent the past 17 years at the forefront of innovation and we’re shaping the digital future. We work with ground-breaking start-ups and global scale enterprises, counting the likes of Fortnum & Mason, GHD, Wilko, Asda Money and Arla Foods amongst our clients.

The work we do spans every corner of the digital world; from data and research to digital strategy. From digital experiences to media campaigns.

We are looking for an Account Director to join client services in the Digital Experience team. This is a senior client management position accountable for client relationships, development and revenues. The main focus of this role will be working with clients on digital transformation / web build projects so previous experience of this is essential.

Based in our Leeds city centre office (hybrid and flexible working) which offers inspiring state-of-the­-art working environment and facilities, along with support and focused learning and development opportunities surrounded by a diverse, innovative, and creative bunch who love to share knowledge and skills helping to generate bold ideas that push the possibilities of the digital landscape.


What you'll be doing



  • Build, grow and retain client relationships at senior levels
  • Understand their business and generating new ideas to enhance performance
  • Build trust, credibility and client referrals
  • Develop multi-tiered agency-client relationships
  • Assist the CSD in achieving client targets/KPIs within the context of the opportunity



  • Categorising clients appropriately to identify growth, retention and profitability focus across all teams
  • Proactive, strategic and innovative input into client key account plans (KAPs)
  • Effective cross selling between the agency divisions
  • Preparing and pitching new ideas
  • Optimising the client relationship at all levels across all disciplines.



  • Maintain or improve account profitability
  • Effective maximisation of client budgets
  • Effective and efficient forecasting of client spend
  • Strong commercial management of accounts



  • Effectively support the Client Services team, line managing and mentoring where required
  • Assist in the training and development of more junior team members
  • Foster a teamwork and collaborative working environment
  • Provide team and individual leadership, aligned to company values that rewards productivity and results
  • Execute performance reviews where necessary



  • To support the agency in its delivery of ISO27001, including where applicable additional responsibilities for ISO asset owners (informed separately)
  • To support the new business team in pitches, tenders and proposals
  • To support with delivery of change through new agile ways of working


What you need

Skills or competences:


  •      Full digital marketing knowledge and extensive digital transformation / web build project experience
  • Good understanding of reporting platforms
  • Proficient in the use of MS Office Suite
  • Demonstrated track record of client relationship development
  • Demonstrated experience of working across full media landscape
  • Experience of presenting at C-Suite level



  • Ability to demonstrate high performance behaviours including influence, empathy, people development and team building.
  • Ability to analyse and resolve problems quickly and effectively.
  • Ability to select, develop and motivate staff.
  • Able to demonstrate tact, diplomacy, discretion, and maturity in relation to interacting with people at all levels.
  • Ability to deliver true consumer insight at the highest level of planning


Why be a 26er?


We are not just a group of people who work at the same place. We are a team who work collaboratively towards a common goal with our clients and with each other.


Being a 26er is about being part of a team who strive for excellence and support each other to work to the best of our ability; together we achieve great things. We have high expectations, and we give a lot in return, here are some of the amazing benefits we offer - 


  • Competitive salary
  • Flexible and hybrid working
  • Annual bonus
  • Career development
  • Training and professional development
  • Outstanding private healthcare package for you and your family
  • Enhanced holidays of 25 days plus bank holiday rising with service (plus an extra day for your birthday and Christmas eve)
  • Employee assistance programme with access to mental health support and online GP
  • Wellbeing activities such as morning meditation and yoga
  • Perkbox
  • Weekly food and drink treats
  • Social events a-plenty
  • £1000 direct application bonus* (when quoting code DAF23)


*By applying direct you will qualify for a bonus of up to £1000 when you pass your probation. To qualify for this, you must include the code DAF23 in your covering letter.


We welcome applications from previous candidates and pride ourselves on our values with equality at the core. We do this by hiring and developing a diverse mix of talented people that contribute to our success. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and successful. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work.


26 is a Disability Confident employer.


If you require any of this information or an application form in an alternative format, or you would simply like to discuss the role, please contact our Talent Manager, Alexis Beach.



We are shaping the digital future. Be part of our team. Be part of what comes next.


Notice to Recruitment Professionals

Please do not contact us regarding this role. While we respect that many companies do need recruitment agencies, we do not at the moment, and we are happiest recruiting for ourselves. Any resume submitted to us before any agreement with us will be deemed the sole property of 26, and in the event of a candidate being hired outside of an agreement, no fee or payment of any kind will be paid.